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Research & Development
Prysmian has always attributed key strategic importance to Research & Development in the
management and development of its business. The Group has: 7 Research & Development Centres
(Italy, France, UK, Germany, Spain, United States and South America) with headquarters in Milan;
established collaboration agreements with major universities and research centres (including the
Polytechnic of Milan and the CNR, Italy’s national research centre); 400 dedicated professionals;
over 3,000 patents granted and filed. The total R&D expenses increased 2% per year in the last
2 years.
Quality at every stage of the production cycle
The quality of all Prysmian products is ensured by strict monitoring of every
stage of the production cycle, from the procurement of raw materials to the delivery of the
finished product, by means of an extensive system of control for each specific stage of the cycle.
In raw materials procurement the focus of controls is on the selection of suppliers, thus
assuring the quality of individual supplies that have to be accompanied by the relevant
certificates showing their compliance with the standards established at the contract.
High standards of customer service
To ensure a high standard of customer service, Prysmian, since 2003
has commissioned outside consultants to conduct a series of customer satisfaction surveys and
take monthly measurements of service indicators.
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