2013 SuStainability RepoRt >
pRoduCt ReSponSibility
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| pRySmian gRoup | 2013 SuStainability RepoRt
contributor to the competitiveness of the Group, the first
phase of the “Cost of Poor Quality” (COPQ) project has been
completed. Once fully implemented, this work will enable
every production unit within the Group to manage internal
non-conformities in a standardised way, with automated and
more reliable reporting of the related costs. Implementation
2009
2010
2011
2012
2013
Trend of Customer Claims
TREND OF CUSTOMER CLAIMS
TREND OF CUSTOMER CLAIMS
of the COPQ project in the various countries will proceed
in parallel with implementation of the SAP C1 system.
Accordingly, it will soon be possible to identify on a more
timely basis any weak areas and critical processes that need
to be checked, as well as to guarantee traceability as part of
the continuous monitoring process.
