23 80
23
The On Time Delivery (OTD) statistics,
measuring the ability to serve the customer
by the delivery date agreed at the time of
order confirmation, continued to improve
in 2015 in both the Energy Products and
Telecom operating segments. Besides the
absolute increase in On Time Delivery,
2015 saw another decrease in the plants
performing below the 90% mark.
During the year new projects were also
started to reduce the time to market: the
"Fast Order Entry" project made it possible
to halve the time for entering and processing
orders by the Customer Care team, while in
terms of faster speed of execution, four lead-
time reduction projects were implemented
in as many critical Group plants, resulting
in an average 17-day reduction in production
time (-24%).
On time delivery
ON TIME DELIVERY
Reduction in production time
at 4 Group plants
-24%
The Customer Centricity-driven
approach also involves a series of actions
to improve logistics services, in terms
of lead-time flexibility, timeliness and
efficiency.
2012
2013
2014 2015
20.9
mFKm
25.4
mFKm
27.3
mFKm
22% 7%
90% 92%
948 Kt 969 Kt 983 Kt
94% 95%
2012
2013
2014 2015
85% 88% 91% 92%
2%
Energy Products
Telecom
1.4%