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3.
OUR CUSTOMERS, OUR WORLD
PRYSMIAN GROUP
2015
YEARLY OVERVIEW
As part of this strategy and in response to the
need to structure and control quality-related
activities in a single environment shared by
the entire business, Prysmian continued to
implement proprietary software to allow the
entire Group to have clear and immediate
access to the performance of each entity
within the Group.
PERFORMANCE, OUR HALLMARK
Particular attention has been given to
the continuous improvement of internal
processes. Specifically, an extensive training
program has been developed to teach the
main methods for correctly analysing and
solving problems related to the quality of
both products and processes.
In addition, a series of continuous
improvement projects has been launched
in every factory, with the aim of taking
advantage of further opportunities to
increase the standards of quality and
efficiency of internal processes, with clear
benefits also for costs.
We aim to be the benchmark
for excellence in the markets
in which we operate. Once again
in 2015, we concentrated on
improving performance, with
the aim of increasing our
customer satisfaction.
An extensive training program has been
developed to teach the main methods for
correctly analysing and solving problems
related to the quality of both products
and processes.
New indicators specifically aimed at
monitoring response times have enabled
the Group this year to identify important
areas of improvement and raise awareness
throughout the organisation about rapid
and effective problem solving.