2012 SUSTAINABILITY REPORT - page 2

2012 SuStainability RepoRt
2 | pRySmian gRoup | 2012 SuStainability RepoRt
LetteR tO StAkehOLdeRS 4
APPROAch tO SUStAINAbILItY 7
MethOdOLOGY 10
PRYSMIAN GROUP 14
pReSence in the woRld 18
ViSion, MiSSion, ValueS 20
Key eVentS duRinG the yeaR 22
Main ReSultS achieVed 25
awaRdS and RecoGnition 26
aSSociation MeMbeRShipS 28
ecONOMIc ANd fINANcIAL
ReSPONSIbILItY 32
ValueS and code of ethicS 32
coRpoRate GoVeRnance 35
inVeStoR RelationS 47
econoMic Value diStRibuted
to StaKeholdeRS 48
PROdUct ReSPONSIbILItY 52
cuStoMeR centRicity 54
ReSeaRch, deVelopMent, innoVation 56
opeRationS 65
pRocuReMent and loGiSticS 66
SOcIAL ReSPONSIbILItY 72
peRSonnel and oRGaniSational
StRuctuRe 74
inVeStMent in indiVidualS 76
induStRial RelationS 80
inteRnal coMMunicationS
and inVolVeMent 81
health and Safety 82
coMMitMent to the coMMunity 84
eNvIRONMeNtAL ReSPONSIbILItY 88
eneRGy 102
waSte 107
wateR 117
ozone-depletinG SubStanceS 122
biodiVeRSity 124
attachMentS 125
auditoRS' RepoRt 126
table of GRi indicatoRS 129
cONteNtS
ContentS