87
INDICATORS OF PERFORMANCE REGARDING PRODUCT LIABILITY
DMA - Policies and systems of management and checking
36-37; 63
Health and safety of consumers
PR1
Core
Phases in the life cycle of products/ services for which the impact on health
●
63
and safety is assessed in order to promote improvements, and percentage
of the principal categories of products/services subject to such procedures
PR2
Add
Total number (analysed by type) of non-conformities with regulations and
¡
voluntary codes regarding the impact on health and safety of products/
services over their life cycle.
Labelling of products and services
PR3
Core
Types of information about products and services requested by the procedures
¡
and percentage of significant products and services subject to such
information requirements.
PR4
Add
Total number (analysed by type) of non-conformities with regulations and
¡
voluntary codes regarding the information about and labelling
of products/services.
PR5
Add
Practices relating to customer satisfaction, including results of surveys
¢
37
carried out to measure this
Marketing communications
PR6
Core
Programmes to conform with laws, standards and voluntary codes regarding
¡
marketing activities, including advertising, promotion and sponsorships
PR7
Add
Total number (analysed by type) of non-conformities with regulations and
¡
voluntary codes regarding marketing activities including advertising,
promotion and sponsorships.
Respect for privacy
PR8
Add
Number of documented complaints regarding breaches of privacy
¡
and losses of consumer data.
Compliance
PR9
Core
Monetary value of principal penalties for non-compliance with laws
¡
or regulations regarding the supply and use of products or services
